Wednesday, July 29, 2026

Ring 'Em Up

 The first year I worked as a cashier at the store that sold all things from grocery items to clothing to auto supplies Christmas came. 

Christmas is a busy time for all stores and a store like that is no exception. Sales for one day at our store would be at least a million and a half dollars. The selling season is about a month long.

Needless to say there were a lot of people with really big orders. You could see carts piled high with merchandise. Most cashiers did not mind ringing up those big orders because they would simply slide the merchandise down to the end of the lane and someone else filled bags.

For people who only stopped in to pick up a few things and did not want to wait in a line of big orders we had express lanes. If a person was buying 20 items or less these were the lanes to use. It was a lot faster for them and easier for the cashiers.

That first Christmas I was assigned to an express lane. I was kept busy all night.

Then I looked up. Pulling into my lane was a woman with 2 carts piled high with merchandise and groceries. 

I nicely said, "This lane is only if you have 20 items or less." I pointed to the sign above my register. 

She told me she had been sent there. By who? She pointed to my manager.

I looked at my manager. She shrugged her shoulders and lifted her hands as if to say, "What else could I do?"

I gave the manager a dirty look. Then I smiled at the woman and rang up het groceries. I bagged them as I went. Some of the other items were too large for bags. Those I placed right back into her carts.

Then I did what the baggers were instructed to do. I asked if I could help her take her merchandise to her car. She said she could manage 

I then turned off the light indicating that my lane was open. I took my 15 minute break.


10 comments:

  1. Bless you, I hope you are not like me- even though I am retired, I still dream at night that I am working and some manager is giving me grief. Gee, I could dream I am on a beach somewhere, but me, I just keep on working in my dreams! LOL!

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    1. Actually I became a union steward. That put me on equal footing with the managers while I was conducting union business. The managers left me alone.

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  2. thecontemplativecat here. What can be said about this? I am sure the people who wanted to check out at the 20 or less had some things to say. Sigh.

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    1. I will never understand what my manager was thinking.

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  3. What a million dollars experience you have.
    One upon a time....

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    1. When I went to work in the cash office I was astounded by the amounts of money we dealt with.

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  4. That manager didn’t do you or other customers who had less items a favor, Emma. But, good to know you handles the situation gracefully and didn’t blame the customer😏

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    1. The customer was apologetic as she entered the lane. I felt bad for her.

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  5. hey dear Emma ,sorry for being late to read your interesting stories !
    my loss only ,yes!
    you draw such a powerful picture of this scene and it was unfair by the manager of course . here, in malls i find all type customers on lines regardless of the amount of merchandise they bought

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    1. There are certain times when people shop for larger amounts of merchandise and maybe more often. One of the reasons stores like that have someone in charge of directing customers to certain lanes is to try to make the experience less stressful for both the customers and the cashiers. The manager was inexperienced and took on a role she was not ready for.

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