Saturday, September 21, 2019

Secret Shopper


When I was working as a cashier we were told that the company had secret shoppers. Secret shoppers are paid by a company to shop in their stores and then rate the service they received.

At least one cashier I worked with was notified by our manager that he waited on a secret shopper. He was given high marks. It went into his record.

Not long ago my son and I went to pick up a pizza at a service station in the next little town. They are the closest thing to fast food near us.

Standing ahead of us in the line was a man purchasing beer. The cashier asked him for identification as the law requires. He furnished his drivers license and she entered the date into the computer as her company requires. He paid his money, took his beer, and left.

Almost immediately the man came back in. He handed the cashier an orange piece of paper and dashed back out.

The cashier looked at the paper. Then her mouth popped open and she had a shocked look on her face.

She had been visited by a secret shopper. She passed with flying colors according to the orange note.

It was her conscientious sense of duty that earned the orange piece of paper. At the same time she was given the extra "pat on the back" that showed her that she was appreciated. She felt so good.

Once more all it took was an orange piece of paper to make someone feel good about herself. It might be nice if we all gave out a nice note to someone who only did a job the right way.

18 comments:

  1. A sincere Thank You always is appreciated, I'm sure.

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    1. It takes so little to make someone else feel good. I wonder why we do not do it more often.

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  2. I was hoping to read that folded inside that little piece of orange paper was tucked a crisp new $20 bill. Well, maybe a 10 or a fiver.

    Or maybe a gift certificate for dinner for 2 at a really nice restaurant. That could be worth around $75 at just a semi-nice restaurant.

    Hope springs eternal.

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  3. You give us an orange screen every time we come to your blog. I never knew why before today. Thank you!

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  4. Interesting experience for the cashier. I'm so glad she passed.

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  5. Replies
    1. She was so proud and excited. Everyone else was excited for her.

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  6. Secret shoppers... I had never heard of something like that.
    Sounds interesting!

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    1. Many businesses with multiple locations use secret shoppers. They could be regular employees or people hired from a secret shopper service. Imagine making a living being a secret shopper.

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  7. Good actions too often go unappreciated. Glad to read the cashier was recognized for her thoroughness and hope her management recognized her. Your idea is a good one, Emma, and even verbal thank yous are so often left unsaid­čśĽ

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  8. such a fascinating story dear Emma !
    yes it is most important thing to do our job in a right way and we feel better though appreciated not by one we expect sometimes still some strangers but we are rewarded what we deserve sooner or later :)
    now days hidden cameras are everywhere yet it is really nice gesture and effort to keep an eye on workers and acknowledge their honesty

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    1. Most of us try to do the best job we can. It is still nice to be told you are appreciated.

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  9. Businesses card shoppers here no matter how old they look. It's doesn't bother me.
    I'm glad the shopper came back in and gave her a pat on the back. It even made me happy reading about it.

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    Replies
    1. I think most states want stores to card liquor and tobacco buyers. It is a good thing.

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